Properties
Redesigning the insurance claims experience to reduce abandonment and rebuild user trust.
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Problem
Users abandoned 73% of claims
Insight
Trust breaks at the evidence step
Decisions
Three bets we placed
Solution
A guided claims flow
Outcome
Completion rate to 64%
Before
After
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Design System
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Onboarding Flow
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Maya Harpak (c) 2026
Designed & built by hand